Support Policy

Support Policy

Effective Date: 10th June 2022

This Support Policy outlines how Verified Reviews LLC (“Company,” “we,” “our,” or “us”) provides customer support for users of VerifiedReviews.io (the “Site”).

1. Support Hours

Our standard support hours are Monday to Friday, 9:00 AM to 6:00 PM (Pacific Time), excluding U.S. public holidays. Requests submitted outside these hours will be reviewed on the next business day.

2. Support Channels

You can reach our support team via:

• Email: info@verifiedreviews.io
• Contact Form: Available on our Contact Page

3. What We Support

Our support team can help with:

• Account access and login issues
• Review submission questions
• Profile and settings management
• Bug reports and error messages on the Site

4. What We Do Not Support

We do not provide:

• Technical support for third-party services or devices
• Legal advice or mediation between reviewers and businesses
• Custom development or consultation services

5. Response Time

We aim to respond to all support inquiries within 1–2 business days. Complex issues may require additional time for resolution.

6. Priority Support

If you are a verified business partner or premium account holder, your support inquiries will be given priority handling during our standard support hours.

7. Abuse of Support

We reserve the right to suspend or limit support for users who engage in abusive, threatening, or fraudulent behavior toward our staff.

8. Changes to This Policy

We may update this Support Policy from time to time. Continued use of the Site and our support services constitutes acceptance of any changes.

9. Contact Us

If you have any questions about this policy, contact us at:

Verified Reviews LLC
717 Market Street, Suite 425,
San Francisco, CA 94103, United States
Email: info@verifiedreviews.io